Saturday, December 14, 2019

How to evaluate the quality of trust on your team

How to evaluate the quality of trust on your gruppeHow to evaluate the quality of trust on your kollektivI really dont reach out to any of my colleagues when Im struggling with a problem, Alex confessed. Im the only woman at this level in the company and welches chosen for this sttte over two men who were once my peers. Im not about to ask for help and risk looking like I dont know what Im doing.Alex is one of three senior leaders who recently joined the executive gruppe of a service organization. Team dynamics have not been the best since the CEO expanded the group composition. Episodes of friction and infighting between new and tenured members of the team has become routine, the effects of which are being felt by those lower in the organization. Like Alex, other members of the team werent reaching out to one another for input or advice because of fear of being judged harshly for doing so.Follow Ladders on FlipboardFollow Ladders magazines on Flipboard covering Happiness, Productivi ty, Job Satisfaction, Neuroscience, and moreWhen I spoke with the CEO, it was clear that little had been done to truly integrate the team after it was expanded. Because the company was growing so rapidly, everyone was busy with their own divisional priorities, and the new team members got swept up in the flow.I think the last time I went to lunch with anyone was two years ago, said Andrew, the CFO. Most of us eat at our desks, or during a meeting. Theres no real time for leisurely chats with the guy sitting in the office next door.The culture in this company was like many Ive seen. Run fast, chase growth or jog in place if you have to - but whatever you do, dont stop moving. The result is often great for the bottom line initially, but returns wane as team dynamics strain under the relentless pace. Thats where trust-building among team members becomes so important.The same behaviors that build trust also help the team to manage rapid change, which is why healthy trust levels on your team are so essential. Like trust, vulnerability is required to develop comfort with the ambiguity thats so characteristic of change. Similarly, building trust and navigating change both require persistence. Leveraging change also requires the same understanding necessary for establishing trust on a team - a certainty that what the team can do together far outweighs what any one member could accomplish alone.If you want to evaluate trust on the team you lead, pay attention to these four networks of team interaction where trust is crucial for successCompetence Network Do your team members view each other as competent leaders who have the skills required to help the team succeed? Are they confident that their colleagues can be counted on to deliver and meet deadlines? Belief in a colleagues competence strengthens overall trust within that relationship, so its important for team members to understand the background, experiences and competencies each person brings to the team.Integrit y Network Do team members trust that they can share private or confidential information with one another and have that confidentiality respected? When team members are willing to share when they are struggling, as well as support each other through difficult personal or professional challenges, its a good sign that this interaction network is healthy.Informal Communications Network Beyond formal, role-specific interactions, are members of your team seeking out their colleagues? Do they take time from their day to walk around and chat with one another and with employees to get a sense of whats happening in the culture? Do they socialize at work or during the evenings or weekends? Healthy levels of informal communication can improve team trust and strengthen confidence among colleagues that their team mates can be counted on to keep them in the loop.Advice Network When team trust is at its highest colleagues are vulnerable enough to solicit advice from one another while working throug h a difficult professional issue, or when they want to gain another persons perspective about a decision they are contemplating. Team members value each others experience and know that when advice is solicited, it will be offered without their competence being questioned. Are team members seeking advice from someone other than you?Demonstrating trust and developing high-quality team networks begins at the top, so as leader you must model the behaviors you want to see replicated. When your team has earned your trust thats easy to do. But, whats more important to ask is if you have earned theirs.This article originally appeared on SmartBrief.

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